REFUNDS & RETURNS
Escape Flight has an unconditional, no questions asked refund policy.
Said another way Escape Flight has a no BS money back guarantee.
Don’t think the juice is worth the squeeze? Ask for a refund within 30 days.
If you have requested a refund and your refund has not been approved and process in a timely manner please contact the Escape Flight founder directly using this contact form.
Our refund policy lasts 30 days.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, you don’t need to do anything special. Just ask us 🙂
Additional non-returnable items:
* Emotional Support Peacocks
* Anything Sold by United Airlines
* That Angry Guy at the Check in Counter
To complete your return, we require a receipt or proof of purchase (JUST KIDDING!). We’ll find your order. This is a software company.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within ten (10) days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.